Each Nativu advisor carries out a visit filtering process to ensure that the properties shown meet the expectations of potential buyers and guarantee the safety of the owner and the property.
What is a Showing and How is the Visit Filtering Process Conducted?
A real estate showing is the formal presentation of a property to potential buyers. This term refers to visits organized by an agent, during which the property is shown to interested potential buyers.
The visit filtering process is a key part of the journey that allows the advisor to get to know the prospective client who has made contact. It also ensures that the interaction represents a potential business opportunity, avoiding disagreements or wasted time.
Thanks to this process, Nativu maintains a database that records who visits each property and the impression of each showing.
The Three Steps of the Visit Filtering Process
First Contact
During this initial contact, the Nativu advisor creates the profile of the prospective buyer, enters it into the database, and learns about the initial intentions and impressions that led them to inquire about one or more properties.
Needs and Interests
The advisor asks a series of questions to understand the contact’s needs and interests. This helps connect the prospective buyer with one or more properties that match their preferences and budget.
Scheduling the Showing
Once the client’s capabilities are defined, the advisor schedules visits and coordinates with the property owners. During this process, the property is prepared to be appealing to the prospective buyer, and security parameters are established with the owner.
Questions Asked During the Early Stages of the Filtering Process
- Full Name of the Client?
- Identification Card/Residence Permit/Passport Number?
- Profession or Occupation?
- Email Address?
- Payment Method? (Cash, Bank Transfer)
- How many bedrooms do you need?
- Do you require an office?
- How many floors do you desire?
- How many parking spaces do you need?
In the case of looking for rent:
- How many people will be living in the residence?
- Do you have children?
- Do you have pets?
What is a Showing and How is the Visit Filtering Process Conducted?
Before the Visit
- Before scheduling guided tours of a property, the Nativu advisor must discuss with the owner how to prepare the property to make it appealing to potential buyers.
- Documented communication via email should be maintained as it is a formal and secure means. Information about the property will be sent to the qualified client for the visit.
- The visit is scheduled via email. It is important to verify that the visit will be the client’s first time at the property.
- The owner and the advisor must coordinate access to the property, schedules, and any relevant situations.
During the Visit
- It is recommended for the property owner not be present on the day of the visit, so that the advisors have complete openness to showcase the property, and potential buyers feel confident in sharing their initial impressions.
- The advisor will ask questions to find if the owner would like to discuss any issue with the potential buyer.
- During the showing, the advisor is attentive to everything to ensure the well-being and security of the property.
After the Visit
- The advisor provides the owner with a “report” of the visit, indicating positive and negative comments. This conversation is key to understanding if the property meets the buyers’ expectations.
- Finally, follow-up with the potential buyer should be conducted to ensure they feel the interest from both the agent and the owner until the purchase or rental transaction is finalized.
