Coronavirus Guidelines for Real Estate Agents

Working together for health & safety.

Thank you for partnering with NATIVU Costa Rica for the health and safety of your clients and our community. Together, we continue to offer a full range of experience for sellers, buyers, renters, and clients interested in Costa Rica’s properties.

We’ve adapted our efforts to better serve you and your clients through online consultations, live tours, and in-person property visits on a limited basis.

Initial considerations for the visit (external agents)

⚠ Please tell your NATIVU contact if you or your client have tested positive for Coronavirus, present any COVID-19 related symptoms, have knowingly been in contact with a person confirmed with the infectious disease, or traveled outside the country in the last 14 days.

You know your clients best. Please help us understand your needs and communicate proactively to reduce uncertainly.

Visits and in-person activities with NATIVU Costa Rica are restricted to the lowest number of people possible. In most cases, the NATIVU team will work to limit property visits to 2 individuals: the potential client and the NATIVU advisor. In some cases, we can coordinate so you or one other member of the potential client household may participate. This must be coordinated separately prior to the visit.  Any other individuals, property inspectors or household members will either be limited to a virtual visit or require further programming.

Keep in mind that during the visit we must limit presence to 1 person per 4m2 (roughly 53 sq.ft.) so additional participants can complicate movement or conversation within the property.

If you have any other showings planned, please schedule a minimum of 45 minutes before and after the visits or showings with the NATIVU team in order to avoid possible overlap due to delays.

As always, communication is key.  We depend on your proactive communication both with the NATIVU team and your clients. Make sure that you stay in contact and keep everyone updated. Your NATIVU contact will be able to explain any additional details and we welcome your feedback of how you are managing safety for staff, clients and team in times of coronavirus.  

Guidelines BEFORE the visit (external agents)

✓ Read the NATIVU COVID Risk and Responsibility Notice.

✓ Review and follow the NATIVU General Health and Safety Guidelines – COVID

1. Please notify the NATIVU advisor of all participants that will be in attendance. 
2. Self transportation for you and for your clients.  Transportation to and from the property should be in your own vehicle. Your clients should use their own transportation as well. For health and safety reasons, the NATIVU advisor cannot provide transportation for other agents or clients in the same vehicle.  
3. Please be punctual.  Now more than ever, there is significant effort involved to schedule and prepare for in-person activities.  
4. Secure access to protective equipment.  If you will be on property, you will need to bring an unused face mask and disposable gloves.  If you do not have access to the equipment the NATIVU advisor may be able to provide these for you. You will need to put them on before entering the property.
5. Leave your phone in the car.  In most cases, it’s better not to bring your phone, purse or electronic equipment onto the property.
6. Wash your hands immediately prior to entering the property or use alcohol-based hand sanitizer.
7. Please remove shoes and/or wear footies before entering if this is an indoor property visit.

Guidelines DURING the visit (external agents)

1. Be patient.  Social distancing might make things a little different than you or your clients expected.  The NATIVU advisor will limit their and your use of documents and electronics within the property, so you may need to wait until you’re off-property for some additional information or clarification. 
2. The NATIVU team will make all efforts possible to limit or reduce the number of people present during property during the visit.
3. Continue to follow the General Health and Safety Guidelines
4. Maintain social distancing. Keep a radius of 2m/6ft distance between you, the NATIVU advisor, and any other person present during the visit.
5. Please don’t touch. Try not to touch unnecessary objects or surfaces. Avoid touching your eyes, nose, and mouth during the visit.
6. Reduce your impact. Keep your mask on at all times to avoid unnecessary spray or sneezing.

Guidelines AFTER the visit (external agents)

1. Remove protective equipment once outside the property or before entering your vehicle.
2. Wash your hands with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.
3. Wipe your phone before use.
4. Ask the agent.  As usual, if you have any questions or need further guidance please contact the NATIVU advisor directly.

Notify us of any symptoms.  If you experience any COVID-19 related symptoms in the 14 days after your visit AND test positive for Coronavirus, please notify your advisor or the NATIVU team.

As a real estate agent you share the responsibility of health and safety not only for yourself and your family, but also for the people you engage with including the NATIVU team, your clients, and other community members. In most cases, you should prefer virtual visits, digital tours, online consultations and online meetings before deciding to participate in-person.

NATIVU Costa Rica
coronavirus information center

Please contact the NATIVU team or your NATIVU real estate advisors if you have any questions regarding our COVID-19 real estate procedures or need additional help from the NATIVU concierge.