For every real estate agent is key to have certain skills that help to develop in a better way. Interpersonal relationships are very important in the roll of a real estate agent, this is why it is key to offer great costumer service as a priority.
Focus on maintaining long term relationships of trust with your clients, this will keep them satisfied. The approach determines the sale success, it is important to understand and know the client in order to find the most suitable solutions.
I pay a lot of attention to the client, not only in what they are looking for but also in their surroundings, what they like and what not to adjust to their needs.
Paola Mazzara, advisor of Nativu Escazú and Santa Ana.
First approach is key to good costumer service. The time of response determines the clients preference, if it takes too long the person will consider other options with a faster response. Think about them as guests, not as clients where you are the host and always happy to see them and make the most out of their time.
Anticipate their needs
The client is looking for solutions to their immediate needs, in this case acquiring a property. Be prepared to offer solutions as quick as possible and before they even know.
This process can become overwhelming for the buyer, that is why an advisor must focus on easing it and make it as bearable as possible. A necessity is the difference between reality and what you wish, be the guidance your client needs to get there.
VIP clients
Who does not like to feel special? Personalized treatment is what determines a difference in quality service. It is important to take the time to know your buyer, go further and offer a complete experience. Look for similarities that allows you link with one another and have a better approach and reciprocity.
Treat every client as if it is VIP, think about how would you like to be treated if you where in that position. Little details make a big difference, contemplate everything that might affect the purchase in a positive way.
Show interest and gratitude
If someone shows interest in your services, and spends time and money try to give it back. Service does not end when the purchase is done, there is an action in charge of following up the client, it could be with a greeting or even feedback, this is what truly makes a difference.
The most remarkable thing about a good costumer service is your attitude and disposition. Always be a step forward, act with respect and be yourself, your client will appreciate It.
