It is well known that today real estate market has grown, with the start and maintenance of residential and commercial projects throughout the country. Consequently, the number of real estate agents is also greater and it is important to know what they are looking for when joining a real estate company.
Now, why is it relevant to know their opinions? It is very simple, the staff of every company is its most valuable factor, so understanding their points of view and their needs is a priority in order to offer a high quality service.
Finding a company where one feels good and where the integral support, good reception and teamwork is reflected – such as Nativu – has given me the opportunity to grow and enjoy my job
Paola Mazzara – Real Estate Consultant, Nativu Escazú & Santa Ana
Paola’s testimony sums up very well the key points, which form a successful real estate company and differentiate the quality of the advice that a consolidated group can offer, compared to an independent agent. According to her experience, Paola assures that in the time she has worked with Nativu, she has had a sense of less workload, which allows her to give a better customer service. In addition to having formed friendships within the work team.
Next, the decisive elements that position a good real estate company are highlighted:
Firendly work environment
From this point of view, being able to create friendships motivates people to offer a better service and to look for innovative options.
Leadership and teamwork
Leadership within a company must always plan and lead assertively, taking into account good communication, empathy and learning.
People are looking for a boss who knows how to listen to ideas and clearly communicate the objectives and roles of each person. Similarly, involvement in projects is well received, because it shows commitment and interest.
So, it is important that everyone has a voice within the company and receives the support of their colleagues, regardless of the department for which they work. In the real estate market world, there must be teamwork between agents and specialists in law, IT, finance, and others. This way, the service will be more complete and the team stronger.
Reputation
Agents are looking for a place where they can grow hand in hand with a team that’s responsible with their employees and their customers. This good reputation is earned through hard work, where the most important thing should not be profits or the fact of selling a property … what makes the difference is knowing how to win a customer over, and worry about their development. This same feeling is what the workers are looking for, to feel part of a strong and capable group.
In addition, real estate companies must have the ability to overcome market changes and know how to respond to the needs of customers and agents. A good example is offering training or support and having contact availability in case of doubts.
Mainly, if the company has a solid foundation and is consistent with its actions, in terms of organizational culture, philosophy or values, it is walking towards success.
